Customer Service Representative

AT&T; Seattle (WA); On-site; USD 61,992,000 - 64,747,200; Full time

Job summary

AT&T in Irving, TX is seeking on-site Customer Service Representatives with mortgage experience for a long-term contract. The role is full-time, with hours 9:30am–6:00pm, Monday through Friday, no weekends, and a pay rate of $22 per hour.

Candidates should have call center experience and a strong work ethic, plus the ability to handle a busy environment and complete data-entry tasks. Responsibilities include handling customer inquiries by phone, researching documentation for verifications, and

Qualifications

• Experience in call centers and handling customer inquiries.
• Mortgage or real estate background preferred.
• Strong numeric and data-entry skills.

Responsibilities

• Resolve customer problems by telephone.
• Process word processing and data entry.
• Interface with customers regarding inquiries and complaints.
• Research internet for verification documentation.
• Answer routine questions about products and services.
• Escalate concerns in a timely fashion.
• Analyze credit files to determine data issues.
• Perform support functions for department processes.
• Follow defined procedures to complete daily tasks.
• Use basic communication to address clients and team members.
• Operate as an individual contributor under direct supervision.
• Perform other duties as assigned by management

Skills

Call center experience

Customer service

Mortgage experience

Education

High school diploma

Job description

Job Description

Full job description CALLING ALL CUSTOMER SERVICE REPS! Exciting opportunity in Irving, TX for on-site Customer Service Representatives with mortgage experience! Looking to hire ASAP. Long term contract. Pay rate: $22/hour. Position fully on-site in Irving TX. Hours: 9:30am - 6pm Monday-Friday (No weekends). Must have call center, real estate (Mortgage) experience or strong financial with credit background. Looking for dedicated people with good job tenure and strong work ethic. Must have call center experience and work well in a busy/fast paced environment. Must pass background and drug screen.

Job Responsibilities

• Customer problem resolution via the telephone
• Word processing, including general correspondence and data entry
• Interface with customers regarding inquiries and complaints
• Effectively research internet for documentation to assist with verification requests
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Analyze credit files to determine cause of missing data, changes to credit data
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

High school diploma required