Mortgage Customer Service Specialist

Citizens Bank; Irving (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid Time Off

Tuition assistance (up to $7k/year)

Job summary

Citizens Bank in Irving, TX is seeking an on-site Mortgage Operations professional to coordinate lending activities, including processing and underwriting, while collaborating with legal and internal teams to ensure timely service. The role offers a competitive pay rate of $22 per hour, a 40-hour work week, and a schedule primarily Monday–Friday.

Training runs the first 8 weeks from 8:00 AM to 5:00 PM CST, followed by 10:30 AM to 7:00 PM CST after training.

Qualifications

• One or more years of customer service or sales experience.
• High School/GED is required.

Responsibilities

• Coordinates mortgage lending operations and activities, including processing applications and scoring credit.
• Reviews, analyzes, and modifies operational systems and procedures for mortgage lending.
• Performs mortgage operations such as processing, underwriting, closing and post-closing, coordinating with legal services when needed.
• Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Skills

Customer service

Sales experience

Education

High School/GED

Job description

Description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential.

What we offer

• Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy
• A total rewards package that includes up to $7k/year in tuition assistance
• Opportunities to grow your career with a company that values career progression
• Access to 401(k) with corporate match and Employee Stock Purchase Program
• Access to best-in-class colleague offers on Citizens Bank products and service.

Primary responsibilities include

• Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
• Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
• Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
• Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Tentative start date 11/2/2026
• Willingness to work a schedule that is primarily Monday-Friday 1st shift.
• One or more years of customer service or sales experience.
• High School/GED

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:
  • First 8 weeks of training: Monday-Friday 8:00 AM to 5:00 PM CST
  • Post training: Monday-Friday 10:30 AM to 7:00 PM CST

This role will be on site in Irving, TX

Pay Rate: $22 per hour

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.