On-Site Mortgage Customer Care Specialist

Sun West Mortgage Company, Inc.; Irving (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) program

Job summary

Sun West Mortgage Company, Inc. is seeking a Customer Service Representative in Irving, TX for an on-site full‑time position. The role emphasizes helping homeowners with clear, accurate mortgage information and timely responses.

The ideal candidate has 1–4 years of customer service experience, strong communication skills, and attention to detail. The position offers health and vision insurance plus a 401(k) program.

Qualifications

• High school diploma or equivalent required.
• 1–4 years of customer service or related experience preferred.
• Bilingual or fluent English required.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Maintain strong attention to detail when handling customer information and requests.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

PC skills

Job description

Sun West Mortgage Company, Inc. is seeking a Customer Service Representative in Irving, TX for an on-site full‑time position. The role emphasizes helping homeowners with clear, accurate mortgage information and timely responses.

The ideal candidate has 1–4 years of customer service experience, strong communication skills, and attention to detail. The position offers health and vision insurance plus a 401(k) program.