Mortgage Process Leader – Procedures & Compliance

Western Alliance Bancorporation; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Ownership stake

Medical insurance

Dental insurance

401k match

Tuition assistance

Volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist in Dallas to develop and govern mortgage lending procedures across Retail, Correspondent, and Non-Agency channels. You will translate complex requirements into clear documentation and support change management initiatives.

You will partner with Operations, Compliance, Risk, and Training to ensure accurate communication, training, and adoption, while analyzing metrics to drive improvements and mitigate risk.

Qualifications

• Bachelor's degree required.
• 4+ years of related experience in Mortgage Lending with a focus on procedure writing and risk management.
• Intermediate knowledge of residential mortgage industry (Correspondent/Retail Lending).
• Intermediate knowledge of regulatory obligations (CFPB, FHA, HMDA).
• Advanced speaking and writing communication skills.

Responsibilities

• Develop, write, maintain, and govern detailed mortgage lending procedures, desktop procedures, and reference materials.
• Translate requirements into clear, user-friendly documentation and support change management.
• Assess operational impacts of changes, update resources, and issue communications for timely implementation.
• Collaborate with Operations, Compliance, Risk, QA, Training, and stakeholders to ensure adoption and training.
• Analyze metrics and feedback to identify process gaps and improve controls and compliance.

Skills

Procedure writing

Risk management

Regulatory compliance

Mortgage industry knowledge

Education

Bachelor's degree

CMB certification preferred

Job description

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist in Dallas to develop and govern mortgage lending procedures across Retail, Correspondent, and Non-Agency channels. You will translate complex requirements into clear documentation and support change management initiatives.

You will partner with Operations, Compliance, Risk, and Training to ensure accurate communication, training, and adoption, while analyzing metrics to drive improvements and mitigate risk.