Mortgage Policy & Procedure Lead – In-Office

City National Bank; Los Angeles (CA); On-site; USD 111,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Paid time off

Fertility benefits

Career mobility

ERGs

Job summary

City National Bank is seeking a Senior Policy & Procedure Writer to develop, update, and maintain policies, procedures, and training materials for mortgage operations. You will translate complex regulatory and business rules into clear, user-friendly documentation and collaborate with stakeholders across the organization to ensure compliance and efficiency.

This in-office role requires 5+ years in technical writing within mortgage environments, a Bachelor's degree, and strong MS Office and

Qualifications

• Bachelor's Degree or equivalent.
• 5+ years of experience in technical writing, policy writing, or procedure development within the mortgage industry.
• Strong knowledge of mortgage loan origination, servicing, compliance, and regulatory requirements.
• Experience creating training materials and supporting process change initiatives.
• Ability to analyze complex information and translate it into clear, structured documentation.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Visio) and document management systems.
• Strong communication skills and the ability to work across departments.

Responsibilities

• Develop & Maintain Policies & Procedures: Create, update, and refine mortgage.
• Partner with Department managers and subject Matter experts to ensure that policies, procedures, user guides, and process flows accurately reflect the requirements and all documentation is aligned
• Maintain an annual review of all mortgage policies and procedures.
• Translate complex regulatory and operational requirements into concise, user
• Ensure all documentation aligns with company standards and regulatory requirements.
• Impact Assessment & Process Updates: Evaluate new regulatory, operational, and system changes to identify their impact on existing policies and procedures.
• Work with business leaders, compliance, and risk management teams to ensure accurate and timely updates.
• Training Material Development: Develop training guides, job aids, and reference materials to support process implementation.
• Collaborate with training teams to ensure consistent and effective knowledge transfer across the organization.
• Stakeholder Collaboration & Compliance Support: Partner with operations, compliance, risk, IT, and training teams to ensure documentation reflects current business practices.
• Provide subject matter expertise to support audits, regulatory reviews, and internal quality assurance efforts.

Skills

Technical writing

Policy writing

Mortgage knowledge

Documentation

Education

Bachelor's degree

Tools

Microsoft Word

PowerPoint

Visio

Document management

Policy Tech

Job description

City National Bank is seeking a Senior Policy & Procedure Writer to develop, update, and maintain policies, procedures, and training materials for mortgage operations. You will translate complex regulatory and business rules into clear, user-friendly documentation and collaborate with stakeholders across the organization to ensure compliance and efficiency.

This in-office role requires 5+ years in technical writing within mortgage environments, a Bachelor's degree, and strong MS Office and