Procedure Specialist

Western Alliance Bank; Dallas (TX); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake in the company

Medical and dental insurance

Paid time off

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist to develop and govern operational procedures for mortgage lending across multiple channels. You will translate complex requirements into clear documentation while supporting change management and process improvements.

You will collaborate with Operations, Compliance, Risk, and Training teams to ensure accuracy, training, and adoption of new procedures, with a focus on regulatory compliance and risk mitigation.

Qualifications

• 4+ years of related experience in Mortgage Lending, with a focus on procedure writing and risk management.
• Bachelor's degree in related field required.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending.
• Intermediate knowledge of applicable regulatory obligations, rules and regulations.
• Intermediate knowledge of industry regulatory requirements (CFPB, FHA, HMDA) preferred.
• Intermediate knowledge of risk management practices.
• Advanced speaking and writing communication skills.
• Certified Mortgage Banker (CMB) or similar certification preferred.

Responsibilities

• Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency channels.
• Manage agency, investor, regulatory, product, and internal process changes by assessing impacts and issuing operational communications.
• Partner with Operations, Compliance, Risk, Quality Control, Training, and stakeholders to gather information and ensure changes are communicated, documented, trained, and adopted by involved teams.
• Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and process gaps to recommend procedural enhancements and risk mitigation strategies.

Skills

Communication skills

Mortgage lending knowledge

Procedure writing

Risk management

Regulatory knowledge

Education

Bachelor's degree

Job description

Job Title:

Procedure Specialist

Location:

TX - Dallas/Irving

What youll do:

As a Process Specialist, you will be responsible for developing, maintaining, and governing operational procedures, job aids, and reference materials that support Retail Lending, Correspondent Lending, and Non-Agency business channels. You will translate complex agency, investor, regulatory, product, and operational requirements into clear, accurate, and user-friendly documentation while supporting change management, process improvement, and operational readiness initiatives.

• Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency business channels, ensuring documentation is clear, accurate, user-friendly, and aligned with regulatory, agency, investor, product, and company requirements.
• Manage agency, investor, regulatory, product, and internal process changes by assessing operational impacts, identifying documentation needs, updating applicable resources, and issuing operational communications to support accurate and timely implementation.
• Partner with Operations, Compliance, Risk, Quality Control, Training, and business stakeholders to gather information, validate procedural accuracy, support change management, and ensure operational changes are effectively communicated, documented, trained, and adopted by impacted teams.
• Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and identified process gaps to recommend procedural enhancements, risk mitigation strategies, and process improvements that strengthen operational effectiveness and compliance.

What youll need:

• 4+ years of related experience in Mortgage Lending, with a focus on procedure writing and risk management, or similar field.
• Bachelor0s degree in related field required.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge of industry specific regulatory requirements (CFPB, FHA, HMDA) preferred.
• Intermediate knowledge of risk management practices.
• Advanced speaking and writing communication skills.
• Certified Mortgage Banker (CMB) or similar certification preferred.

Benefits youll love:

We offer all the important things youd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, youll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the companys heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation