Procedure Specialist

Western Alliance Bancorporation; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Ownership stake

Medical insurance

Dental insurance

401k match

Tuition assistance

Volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist in Dallas to develop and govern mortgage lending procedures across Retail, Correspondent, and Non-Agency channels. You will translate complex requirements into clear documentation and support change management initiatives.

You will partner with Operations, Compliance, Risk, and Training to ensure accurate communication, training, and adoption, while analyzing metrics to drive improvements and mitigate risk.

Qualifications

• Bachelor's degree required.
• 4+ years of related experience in Mortgage Lending with a focus on procedure writing and risk management.
• Intermediate knowledge of residential mortgage industry (Correspondent/Retail Lending).
• Intermediate knowledge of regulatory obligations (CFPB, FHA, HMDA).
• Advanced speaking and writing communication skills.

Responsibilities

• Develop, write, maintain, and govern detailed mortgage lending procedures, desktop procedures, and reference materials.
• Translate requirements into clear, user-friendly documentation and support change management.
• Assess operational impacts of changes, update resources, and issue communications for timely implementation.
• Collaborate with Operations, Compliance, Risk, QA, Training, and stakeholders to ensure adoption and training.
• Analyze metrics and feedback to identify process gaps and improve controls and compliance.

Skills

Procedure writing

Risk management

Regulatory compliance

Mortgage industry knowledge

Education

Bachelor's degree

CMB certification preferred

Job description

Job Title:Procedure SpecialistLocation:TX - Dallas/IrvingWhat you'll do:As a Process Specialist, you will be responsible for developing, maintaining, and governing operational procedures, job aids, and reference materials that support Retail Lending, Correspondent Lending, and Non-Agency business channels. You will translate complex agency, investor, regulatory, product, and operational requirements into clear, accurate, and user-friendly documentation while supporting change management, process improvement, and operational readiness initiatives.Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency business channels, ensuring documentation is clear, accurate, user-friendly, and aligned with regulatory, agency, investor, product, and company requirements.Manage agency, investor, regulatory, product, and internal process changes by assessing operational impacts, identifying documentation needs, updating applicable resources, and issuing operational communications to support accurate and timely implementation.Partner with Operations, Compliance, Risk, Quality Control, Training, and business stakeholders to gather information, validate procedural accuracy, support change management, and ensure operational changes are effectively communicated, documented, trained, and adopted by impacted teams.Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and identified process gaps to recommend procedural enhancements, risk mitigation strategies, and process improvements that strengthen operational effectiveness and compliance.What you'll need:4+ years of related experience in Mortgage Lending, with a focus on procedure writing and risk management, or similar field.Bachelor's degree in related field required.Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.Intermediate knowledge of industry specific regulatory requirements (CFPB, FHA, HMDA) preferred.Intermediate knowledge of risk management practices.Advanced speaking and writing communication skills.Certified Mortgage Banker (CMB) or similar certification preferred.Benefits you’ll love:We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation