Mortgage Procedures Lead — Lending Ops & Compliance

Western Alliance Bank; Dallas (TX); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake in the company

Medical and dental insurance

Paid time off

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist to develop and govern operational procedures for mortgage lending across multiple channels. You will translate complex requirements into clear documentation while supporting change management and process improvements.

You will collaborate with Operations, Compliance, Risk, and Training teams to ensure accuracy, training, and adoption of new procedures, with a focus on regulatory compliance and risk mitigation.

Qualifications

• 4+ years of related experience in Mortgage Lending, with a focus on procedure writing and risk management.
• Bachelor's degree in related field required.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending.
• Intermediate knowledge of applicable regulatory obligations, rules and regulations.
• Intermediate knowledge of industry regulatory requirements (CFPB, FHA, HMDA) preferred.
• Intermediate knowledge of risk management practices.
• Advanced speaking and writing communication skills.
• Certified Mortgage Banker (CMB) or similar certification preferred.

Responsibilities

• Develop, write, maintain, and govern detailed operational procedures, desktop procedures, and reference materials for mortgage lending operations across Retail Lending, Correspondent Lending, and Non-Agency channels.
• Manage agency, investor, regulatory, product, and internal process changes by assessing impacts and issuing operational communications.
• Partner with Operations, Compliance, Risk, Quality Control, Training, and stakeholders to gather information and ensure changes are communicated, documented, trained, and adopted by involved teams.
• Analyze operational metrics, quality control findings, repurchase trends, stakeholder feedback, and process gaps to recommend procedural enhancements and risk mitigation strategies.

Skills

Communication skills

Mortgage lending knowledge

Procedure writing

Risk management

Regulatory knowledge

Education

Bachelor's degree

Job description

AmeriHome Mortgage, a Western Alliance Bank company, seeks a Procedure Specialist to develop and govern operational procedures for mortgage lending across multiple channels. You will translate complex requirements into clear documentation while supporting change management and process improvements.

You will collaborate with Operations, Compliance, Risk, and Training teams to ensure accuracy, training, and adoption of new procedures, with a focus on regulatory compliance and risk mitigation.