Mortgage Inside Sales Leader: Team Growth & Coaching

Upcoresolutions; Chicago (IL); On-site; USD 80,000 - 140,000; Full time

Job summary

Upcoresolutions is seeking an Inside Sales Manager to lead a team of Loan Officers and drive production growth, forecasting, and customer experience. The role demands strategic leadership, coaching, cross-functional collaboration, and a relentless focus on compliance, conversion, and service quality to ensure the company meets its production goals and delivers a superior borrower experience.

You will optimize lead management, monitor KPIs, and partner with Marketing, Operations and Technology to

Qualifications

• Bachelor's degree in Business, Finance or related field is required.
• 5+ years of mortgage sales and operations experience.
• 3+ years of experience managing people and leading teams.

Responsibilities

• Lead a team of Inside Sales Loan Officers to achieve origination goals.
• Oversee forecasting, pipeline management, and performance against KPIs.
• Collaborate with Marketing, Operations, Compliance, and Technology to improve processes.
• Develop staffing plans and manage workforce to ensure adequate coverage.
• Drive customer experience and ensure regulatory compliance across functions.

Skills

Leadership

Forecasting

Coaching

Strategic thinking

Communication

Education

Bachelor's Degree in Business, Finance, or related field

Tools

CRM platforms

MS Word

Excel

PowerPoint

Job description

Upcoresolutions is seeking an Inside Sales Manager to lead a team of Loan Officers and drive production growth, forecasting, and customer experience. The role demands strategic leadership, coaching, cross-functional collaboration, and a relentless focus on compliance, conversion, and service quality to ensure the company meets its production goals and delivers a superior borrower experience.

You will optimize lead management, monitor KPIs, and partner with Marketing, Operations and Technology to