Mortgage Inside Sales Leader — Growth & Ops

UpCore Solutions; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

VDM is seeking an Inside Sales Manager to lead a team of Loan Officers, driving production, conversion, and exceptional customer experience. The role partners with Marketing, Ops, Compliance, and IT to optimize processes and ensure regulatory adherence.

You will forecast, manage pipeline, and develop talent to meet ambitious growth goals. The ideal candidate has 5+ years in mortgage sales/operations, strong leadership, and deep product knowledge.

Qualifications

• Bachelor's Degree in Business, Finance, or related field.
• 5+ years' mortgage sales & operations experience.
• Active NMLS License is preferred.
• 3+ years' experience managing people and leading teams.
• Proven ability to manage inside sales teams and drive loan production.
• Strong knowledge of mortgage products, underwriting guidelines, and regulatory requirements.
• Proficiency in loan origination systems, CRM platforms, and sales tech tools.
• Strong project management skills.
• MS Word, Excel, and PowerPoint proficiency.

Responsibilities

• Lead the execution of the consumer direct sales strategy and oversee a team of Loan Officers.
• Forecast production, manage pipeline, and monitor KPIs with leadership.
• Coach Loan Officers to improve conversion and performance; optimize the borrower journey.

Skills

Mortgage sales

Team leadership

Forecasting

Lead management

Customer experience

Compliance

Education

Bachelor's degree in Business/Finance

Tools

CRM platforms

MS Word

Excel

PowerPoint

Job description

VDM is seeking an Inside Sales Manager to lead a team of Loan Officers, driving production, conversion, and exceptional customer experience. The role partners with Marketing, Ops, Compliance, and IT to optimize processes and ensure regulatory adherence.

You will forecast, manage pipeline, and develop talent to meet ambitious growth goals. The ideal candidate has 5+ years in mortgage sales/operations, strong leadership, and deep product knowledge.