Mortgage Inside Sales Specialist

SVS Group; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

SVS Group seeks a Loan Officer in Inside Sales to drive consumer-direct mortgage sales. You will engage borrowers, assess financing needs, and guide them from inquiry to closing while achieving production goals and ensuring loan quality and regulatory compliance.

Ideal candidates have 2+ years in inside sales mortgage originations, active NMLS licensing, and experience with LOS systems. Strong communication, collaboration, and multitasking are essential in this role.

Qualifications

• 2+ years’ experience in an inside sales mortgage originations environment.
• Active NMLS license required; multiple state licenses preferred.
• HS Diploma/GED required; Bachelor's in Business/Finance preferred.
• Residential loan origination experience preferred.
• Experience with LOS, preferably Encompass.

Responsibilities

• Handle inbound calls and make proactive outbound calls to assigned leads and existing customers.
• Respond promptly to new leads and borrower inquiries, follow contact cadences, and complete callbacks.
• Meet KPIs for funded loan volume, call activity, and conversion rates.
• Manage and originate loans from company-provided leads; self-generated leads may be originated per policy.
• Conduct consultative borrower interviews to assess financing objectives and recommend solutions.
• Explain mortgage options, terms, and requirements; address questions without misstatements.
• Maintain accurate records in CRM, telephony, and LOS systems.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Time management

Prioritization

Detail-oriented

Collaboration

Education

HS Diploma/GED

Bachelor's in Business/Finance

Tools

Encompass LOS

MS Word

MS Excel

Outlook

Job description

SVS Group seeks a Loan Officer in Inside Sales to drive consumer-direct mortgage sales. You will engage borrowers, assess financing needs, and guide them from inquiry to closing while achieving production goals and ensuring loan quality and regulatory compliance.

Ideal candidates have 2+ years in inside sales mortgage originations, active NMLS licensing, and experience with LOS systems. Strong communication, collaboration, and multitasking are essential in this role.