Inside Sales Manager - Mortgage Loan

PRIMEBRIDGE WORKFORCE LLC; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

PrimeBridge Workforce LLC in Chicago is seeking an experienced Inside Sales Manager to lead a team of Mortgage Loan Officers, drive loan production, and improve lead conversion. You will oversee daily sales operations, establish strategies, and ensure regulatory compliance.

The ideal candidate has 5+ years in mortgage sales, an active NMLS license, and strong leadership with a proven track record of boosting performance. This role offers a dynamic, target-driven environment in the Chicago area.

Qualifications

• Bachelor's degree in Business, Finance, or related field, or equivalent experience.
• 5+ years of mortgage sales and operations experience.
• Active NMLS License required.
• 3+ years of team management experience preferred.
• Proven track record of managing inside sales teams and driving loan production.
• Strong knowledge of mortgage products, underwriting, and lending regulations.
• Experience with CRM platforms and Loan Origination Systems (LOS).
• Strong leadership, communication, analytical, and problem-solving skills.
• Proficiency in MS Word, Excel, and PowerPoint.

Responsibilities

• Lead, manage, and coach Inside Sales Loan Officers to achieve sales and loan origination targets.
• Develop sales strategies, forecasts, and performance improvement plans.
• Monitor KPIs, lead conversion, sales pipelines, productivity, and profitability.
• Oversee lead distribution, follow-ups, call center operations, and workforce planning.
• Recruit, train, and develop sales professionals.
• Collaborate with Marketing, Operations, Underwriting, Compliance, and other departments.
• Improve customer experience, sales efficiency, and borrower retention.
• Manage sales incentives, performance reviews, and quality assurance.
• Ensure compliance with mortgage lending regulations, including RESPA and HMDA.

Skills

Leadership

Mortgage product knowledge

NMLS License

CRM proficiency

LOS systems

Team management

Communication

Analytical thinking

Problem solving

MS Office (Word/Excel/PowerPoint)

Education

Bachelor's degree in Business/Finance or related field

Tools

CRM platforms

Loan Origination Systems (LOS)

Job description

Seeking an experienced Inside Sales Manager to lead a team of Mortgage Loan Officers, drive loan production, improve lead conversion, and oversee daily sales operations. The role requires strong leadership, mortgage industry knowledge, and the ability to achieve business targets while ensuring excellent customer service and regulatory compliance.

Key Responsibilities

• Lead, manage, and coach Inside Sales Loan Officers to achieve sales and loan origination targets.
• Develop sales strategies, forecasts, and performance improvement plans.
• Monitor KPIs, lead conversion, sales pipelines, productivity, and profitability.
• Oversee lead distribution, follow-ups, call center operations, and workforce planning.
• Recruit, train, and develop sales professionals.
• Collaborate with Marketing, Operations, Underwriting, Compliance, and other departments.
• Improve customer experience, sales efficiency, and borrower retention.
• Manage sales incentives, performance reviews, and quality assurance.
• Ensure compliance with mortgage lending regulations, including RESPA and HMDA.

Required Qualifications & Skills

• Bachelor's degree in Business, Finance, or related field, or equivalent experience.
• 5+ years of mortgage sales and operations experience.
• Active NMLS License required.
• 3+ years of team management experience preferred.
• Proven track record of managing inside sales teams and driving loan production.
• Strong knowledge of mortgage products, underwriting, and lending regulations.
• Experience with CRM platforms and Loan Origination Systems (LOS).
• Strong leadership, communication, analytical, and problem‑solving skills.
• Proficiency in MS Word, Excel, and PowerPoint.