Mortgage Escrow Operations Specialist

Carrington; Salt Lake City (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

50% 401(k) match on first 4%

Discounts through employee portal

Training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking an Escrow Oversight Specialist in Salt Lake City to manage escrow lines on new and acquired loans, research tax, insurance, and PMI items, and disburse funds on paid-in-full loans. You’ll work within regulatory requirements and collaborate with senior staff on complex escrow issues.

The role requires 2–3 years in banking/finance or escrow, familiarity with mortgage servicing systems (FiServ/Sagent, Encompass, Digital Portal, AutoPilot, OnBase), and strong

Qualifications

• High school diploma or equivalent required. College education preferred but not required.
• Two to three (2-3) years of banking/finance/mortgage or escrow experience.
• Previous experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase).
• Moderate knowledge of Microsoft Programs (Excel, Teams, Outlook).
• Ability to perform duties and functions of Escrow Liaison Level I in addition to an Escrow Liaison Level II duties.
• Strong analytical skills and attention to detail.
• Ability to self-motivate and work with limited supervision.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to troubleshoot basic escrow issues and make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize your own day.
• Strong math skills, balance, and check results for accuracy
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.]
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Responsibilities

• Complete all tasks and responsibilities in accordance with applicable regulatory requirements.
• Research and process FHA/PMI/USDA cancellation requests.
• Assist with setting up escrow lines on newly originated and acquired FHA/PMI/USDA loans.
• Research and resolve property discrepancies for our tax, insurance, and flood vendors.
• Research and provide posting instructions for all tax, insurance, and PMI refunds.
• Disburse funds on paid in full loans with an escrow balance.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly.
• Escalates high level and complex escrow issues to senior staff and/or Team Lead and proposes possible solutions.
• Provide productivity summary on a weekly and month-end basis.
• Prepare complete and accurate documentation and updates to mortgagor loans in the system.
• Performs other duties and special projects as assigned.

Skills

Microsoft Excel

Analytical skills

Attention to detail

Self-motivation

Strong math skills

Education

High school diploma or equivalent

Tools

FiServ/Sagent

Encompass

Digital Portal

AutoPilot

OnBase

Job description

Carrington Mortgage Services is seeking an Escrow Oversight Specialist in Salt Lake City to manage escrow lines on new and acquired loans, research tax, insurance, and PMI items, and disburse funds on paid-in-full loans. You’ll work within regulatory requirements and collaborate with senior staff on complex escrow issues.

The role requires 2–3 years in banking/finance or escrow, familiarity with mortgage servicing systems (FiServ/Sagent, Encompass, Digital Portal, AutoPilot, OnBase), and strong