Mortgage Collections & Loss Mitigation Specialist

TEKsystems; United States; Hybrid; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Health Savings Account (HSA) employer

Flexible Spending Accounts (FSA)

401(k) with company match

PTO 152 hours annually

Parental Leave

Tuition Reimbursement

Logo wear allowance

Domestic Partner Benefits

Job summary

Credit Union is seeking a Loss Prevention Collections Specialist to manage delinquent mortgage and consumer loan accounts and support members through resolution processes. The role emphasizes collaboration with internal partners, loss mitigation, and compliance within a hybrid work setup.

You will handle the collection lifecycle for residential mortgages, contact members for payment options, and coordinate with legal partners on foreclosure-related matters.

Qualifications

• 3+ years of collections experience in credit unions, banks, mortgage servicers or financial services.
• Experience managing delinquent mortgage accounts.
• Strong customer service and communication skills.
• Ability to manage multiple deadlines and navigate multiple systems.

Responsibilities

• Manage delinquent residential mortgage accounts through the collection lifecycle.
• Call members to discuss payments and set up repayment arrangements.
• Support loss mitigation and workout plan activities.
• Coordinate foreclosure-related processes with attorneys and legal partners.
• Assist with bankruptcy proceedings and related account management.
• Manage deceased member accounts and estate-related claims.
• Document and maintain accurate account records.
• Ensure compliance with banking regulations and servicing guidelines.
• Collaborate with attorneys, title companies and internal teams to resolve complex accounts.
• Work across multiple servicing and lending systems.

Skills

Mortgage delinquency

Collections

Mortgage servicing

Customer service

Regulatory compliance

Job description

Credit Union is seeking a Loss Prevention Collections Specialist to manage delinquent mortgage and consumer loan accounts and support members through resolution processes. The role emphasizes collaboration with internal partners, loss mitigation, and compliance within a hybrid work setup.

You will handle the collection lifecycle for residential mortgages, contact members for payment options, and coordinate with legal partners on foreclosure-related matters.