Loss Prevention Specialist/Mortgage Collections

United Federal Credit Union; Buchanan Township (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

401(k) with company match

Paid time off and holidays

Professional development opportunities

Employee wellness programs

Collaborative and supportive team

Job summary

United Federal Credit Union is seeking a Loss Prevention Specialist with experience in mortgage collections, loss mitigation, foreclosure, bankruptcy, or default servicing. You will work directly with members experiencing financial hardship, helping them navigate repayment options while protecting UFCU's collateral and minimizing losses.

Responsibilities include managing delinquent mortgage accounts, negotiating payment arrangements, coordinating foreclosure and bankruptcy proceedings, and

Qualifications

• Experience in mortgage related collections, servicing, defaults, foreclosure, bankruptcy, or loss mitigation.

Responsibilities

• Manage delinquent mortgage accounts.
• Contact borrowers to discuss delinquency causes and repayment solutions.
• Negotiate payment arrangements, settlements, and workouts.
• Coordinate foreclosure, bankruptcy, probate, and loss mitigation activities.
• Work with attorneys, trustees, courts, and vendors.
• Maintain documentation, reporting, and account records.
• Support recovery efforts and identify opportunities to reduce loan losses.

Skills

Mortgage collections

Mortgage servicing

Default servicing

Foreclosure

Bankruptcy

Loss mitigation

Job description

Help Members Find Solutions. Help Protect UFCU's Assets.

United Federal Credit Union is seeking a Loss Prevention Specialist with experience in mortgage collections, loss mitigation, foreclosure, bankruptcy, or default servicing. In this role, you'll work directly with members experiencing financial hardship, helping them navigate repayment options while protecting the credit union's collateral and minimizing losses. Primary responsibilities include managing delinquent mortgage loans through the collections lifecycle, negotiating payment arrangements, supporting foreclosure and bankruptcy proceedings, and partnering with attorneys, courts, and other third parties to achieve positive resolutions.

What You'll Do

• Manage delinquent mortgage accounts.
• Contact borrowers to discuss delinquency causes and develop repayment solutions.
• Negotiate payment arrangements, settlement agreements, and workout options.
• Coordinate foreclosure, bankruptcy, probate, and loss mitigation activities.
• Work closely with attorneys, trustees, courts, and vendors.
• Maintain accurate documentation, reporting, and account records.
• Support recovery efforts and identify opportunities to reduce loan losses.

What You'll Bring

• Experience in mortgage collections, mortgage servicing, default servicing, foreclosure, bankruptcy, or loss mitigation.
• Knowledge of mortgage lending regulations and servicing practices.
• Strong negotiation, communication, and problem-solving skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Excellent organizational skills and attention to detail

Why UFCU?

At United Federal Credit Union, you'll be part of a member-owned financial cooperative that has been helping people achieve financial success since 1949. With more than 190,000 members, over $4 billion in assets, and nearly 40 locations across seven states, United combines the strength of a growing organization with a people-first culture focused on service, community involvement, and employee growth. Join a team that is committed to making a positive impact for members, communities, and one another.

Benefits & Perks

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Employee wellness programs
• Collaborative and supportive team environment

EOE/Vets/Disability