Mortgage Collections Specialist – Loss Mitigation

Northwest Bank; Independence Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Bank is seeking a Mortgage Collector to manage past due retail mortgage accounts and protect company assets. You will build borrower relationships, discuss alternatives to foreclosure, and coordinate with branches and the Loss Mitigation Department to secure payments.

The role emphasizes proactive collections, data accuracy, and adherence to policies while supporting customers through repayment options and modifications.

Qualifications

• High School Diploma or equivalent preferred.
• 3 - 5 years customer service / administrative experience preferred.
• Demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices.

Responsibilities

• Develop use of Signature, collections software, Nautilus system, and phone software systems.
• Identify and resolving Branch office collection issues.
• Prepare loan modification or repayment plans and analyzing departmental reports.
• Coordinate collection efforts with offices and monitor payment progress.
• Negotiate appropriate payment agreements and maximize skip tracing methods.
• Ensure timely collections and compliance with Northwest's policies and regulations.

Skills

Customer service

Problem solving

Communication

Financial analysis

Fair collections practices

Education

High School Diploma or equivalent

Tools

Signature

Nautilus

Phone software systems

Microsoft Office

Job description

Northwest Bank is seeking a Mortgage Collector to manage past due retail mortgage accounts and protect company assets. You will build borrower relationships, discuss alternatives to foreclosure, and coordinate with branches and the Loss Mitigation Department to secure payments.

The role emphasizes proactive collections, data accuracy, and adherence to policies while supporting customers through repayment options and modifications.