Mortgage Collections Specialist: Loss Mitigation

Northwest Bank; Warren (Warren County); On-site; USD 38,000 - 48,000; Full time

Job summary

Northwest Bank is actively seeking a Mortgage Collector to manage past-due retail mortgage accounts, protect assets, and build borrower relationships while guiding them toward feasible payment options.

The role requires 3–5 years of customer service or administrative experience, strong problem solving and communication skills, and familiarity with collections practices. This position offers collaboration with branches and loss mitigation teams in a compliant environment.

Qualifications

• 3-5 years customer service/administrative experience preferred
• Strong communication and problem-solving skills
• Knowledge of collections practices

Responsibilities

• Develop use of Signature, collections software, Nautilus system, and phone software systems
• Identify and resolving Branch office collection issues
• Recommend accounts for foreclosure, short sale, or deed in lieu
• Prepare loan modification or repayment plans and analyzing departmental reports
• Meet departmental service standards
• Coordinate collection efforts with offices
• Review documentation for data integrity
• Prepare documentation for state credit agencies
• Ensure appropriate modifications, extensions, renewals, deferrals, and reages
• Analyze delinquent account records
• Update records of past due accounts
• Attempt to obtain quality right party contact with borrower and co-borrower, and voluntary payment of debt
• Obtain property reports, values, and title searches
• Review title searches and values and recommending for charge off if needed
• Advise on related laws, regulations, policies, and procedures
• Negotiate appropriate payment agreements
• Monitor payment progress effectively
• Maximize methods of skip tracing
• Identify and refer accounts requiring legal action
• Ensure timely collections efforts
• Inform borrower of all alternatives for foreclosure options
• Communicate with borrower during loss mitigation process
• Review property inspections and recommending for property preservation
• Ensure timely breach letters and collection process
• Mitigate losses to the Company
• Coordinate efforts with commercial collections (Loss Mitigation Department)
• Partner with Bankruptcy Specialist, the Bank's loss mitigation alternative to foreclosure staff, state agency for credit and financial assistance, office managers and branches, vendors and law enforcement agencies, and attorneys and legal entities
• Coordinate documentation for alternatives to foreclosure and referral to foreclosure
• Make appropriate credit judgment decisions
• Pacify non-cooperative customers
• Recommend improvements to procedures, fee-generating alternatives, and service / delivery enhancements
• Analyze / investigate to resolve questionable payments or charges
• Attempt to out-perform delinquency expectations
• Minimize departmental non-payroll costs
• Manage personal workload / workflowEnsure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Comply with Company policies and procedures, and federal and state regulations

Skills

Customer service

Communication skills

Problem solving

Financial analysis

Teamwork

Education

High School Diploma or equivalent

Job description

Northwest Bank is actively seeking a Mortgage Collector to manage past-due retail mortgage accounts, protect assets, and build borrower relationships while guiding them toward feasible payment options.

The role requires 3–5 years of customer service or administrative experience, strong problem solving and communication skills, and familiarity with collections practices. This position offers collaboration with branches and loss mitigation teams in a compliant environment.