Mortgage Collections & Loss Mitigation Specialist

Northwest Bank; Columbus (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

Northwest Bank is seeking a Mortgage Collector to manage the collection of past-due retail mortgage loans and to protect company assets while maintaining customer relationships. The role emphasizes identifying delinquency causes, offering viable alternatives to foreclosure, and coordinating with branches to secure payments.

Responsibilities include utilizing Signature and Nautilus collections systems, preparing loan modifications, and negotiating repayment plans.

Qualifications

• High School Diploma or equivalent preferred.
• 3-5 years customer service / administrative experience preferred.
• demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices.

Responsibilities

• Develop use of Signature, collections software, Nautilus system, and phone software systems.
• Identify and resolving Branch office collection issues.
• Recommend accounts for foreclosure, short sale, or deed in lieu, and charge offs.
• Prepare loan modification or repayment plans and analyzing departmental reports.
• Meet departmental service standards.
• Coordinate collection efforts with offices.
• Review documentation for data integrity.
• Prepare documentation for state credit agencies.
• Ensure appropriate modifications, extensions, renewals, deferrals, and reages.
• Analyze delinquent account records.
• Update records of past due accounts.
• Negotiate appropriate payment agreements.
• Monitor payment progress effectively.
• Maximize methods of skip tracing.
• Coordinate documentation for alternatives to foreclosure and referral to foreclosure.

Skills

Problem solving

Communication

Financial analysis

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Nautilus system

Signature

Microsoft Office

Phone software

Job description

Northwest Bank is seeking a Mortgage Collector to manage the collection of past-due retail mortgage loans and to protect company assets while maintaining customer relationships. The role emphasizes identifying delinquency causes, offering viable alternatives to foreclosure, and coordinating with branches to secure payments.

Responsibilities include utilizing Signature and Nautilus collections systems, preparing loan modifications, and negotiating repayment plans.