Mortgage Client Solutions Specialist

Fairygodboss; Boston (MA); Remote; USD 38,000 - 75,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC's Mortgage Home Lending Center seeks a Client Solution Specialist to provide sales, service and execution support for client relationships. The role involves gathering documentation, verifying information, and ensuring compliance in processing activities.

Schedule includes varied hours; remote work may be available in select locations with approval. The position requires collaboration with client teams and service partners, with duties expanding to reporting and records management.

Qualifications

• Associates degree or equivalent plus related experience.
• Typically requires 3+ years of client-facing or banking experience.
• Knowledge of mortgage/home lending processes preferred.

Responsibilities

• Provide sales, service and execution support for client relationships.
• Gather and verify documentation for accuracy.
• Perform processing and ensure regulatory compliance.
• Escalate client implementation and servicing issues as needed.
• Maintain client, account, and transaction records in systems.
• Provide general administrative support as needed.

Skills

Customer service

Communication

Attention to detail

Time management

Regulatory awareness

Education

Associates degree

Tools

None

Job description

PNC's Mortgage Home Lending Center seeks a Client Solution Specialist to provide sales, service and execution support for client relationships. The role involves gathering documentation, verifying information, and ensuring compliance in processing activities.

Schedule includes varied hours; remote work may be available in select locations with approval. The position requires collaboration with client teams and service partners, with duties expanding to reporting and records management.