Morning MSR: Gym Front Desk & Member Care

Planet Fitness; Springboro (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team as a part-time, morning MSR. You will deliver exceptional customer service to members, prospective members, and guests, handling inquiries and transactions with a friendly, professional approach.

Role requires on-site presence and involves greeting guests, assisting with sign-ups, and maintaining a clean, welcoming environment in our Judgement Free Zone.

Qualifications

• Must be 18 years or older.
• Must be able to work on-site; remote work not available.
• Positive, professional attitude with strong work ethic.
• Reliable, punctual and dependable.
• Commitment to cleanliness and positive member experience.
• Must obtain and maintain CPR/AED certification within required timeframes.
• Must obtain tanning certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests professionally.
• Assist with membership inquiries, changes and payments.
• Provide information about memberships and amenities.
• Assist tours and sign-ups for new members.
• Follow opening and closing procedures and report issues to management.
• Maintain cleanliness and order throughout the club.
• Support front desk operations and member check-in using POS system.
• Respond promptly to member questions and concerns.

Skills

Customer service

On-site work

Professional attitude

Reliability

Cleanliness

CPR/AED certification

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team as a part-time, morning MSR. You will deliver exceptional customer service to members, prospective members, and guests, handling inquiries and transactions with a friendly, professional approach.

Role requires on-site presence and involves greeting guests, assisting with sign-ups, and maintaining a clean, welcoming environment in our Judgement Free Zone.