Morning Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Mounds View (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free membership for self and one guest

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in Mounds View, MN is seeking a Morning Customer Service Representative to greet members, answer questions, and guide tours while delivering a superior customer experience. This role supports member sign-ups, check-ins, and account updates.

The position emphasizes friendly service, effective communication, and problem-solving to ensure member satisfaction and club cleanliness throughout shifts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a positive customer experience.
• Handle front desk tasks: answer calls, provide information, schedule tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update member accounts.
• Help maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Basic computer literacy

Job description

Planet Fitness - PF Baseline Fitness in Mounds View, MN is seeking a Morning Customer Service Representative to greet members, answer questions, and guide tours while delivering a superior customer experience. This role supports member sign-ups, check-ins, and account updates.

The position emphasizes friendly service, effective communication, and problem-solving to ensure member satisfaction and club cleanliness throughout shifts.