Member Services & Sales Associate

Planet Fitness; Elk River (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and family

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Minnesota to deliver exceptional member experiences. You will greet guests, handle front desk tasks, and assist with sign-ups, cancellations, and inquiries while maintaining a clean facility.

The role emphasizes friendly communication, reliable teamwork, and responsive problem solving in a busy gym setting with opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Minnesota to deliver exceptional member experiences. You will greet guests, handle front desk tasks, and assist with sign-ups, cancellations, and inquiries while maintaining a clean facility.

The role emphasizes friendly communication, reliable teamwork, and responsive problem solving in a busy gym setting with opportunities for advancement.