Morning Front Desk: Member Experience & Perks

Planet Fitness; Kalamazoo (MI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

Free PF Black Card Membership

Go to any gym and bring a guest for 1-

Job summary

Planet Fitness Kalamazoo is hiring Front Desk Team Members for morning shifts. You will greet members, answer questions, process inquiries, and assist with programs and promotions.

The role requires strong customer service skills and the ability to work a fast-paced gym environment. Responsibilities include communicating with members and staff, following scripts for member services, and promoting the gym’s benefits and safety guidelines.

Qualifications

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Upbeat attitude.
• Punctuality and reliability are a must.
• Initiative and strong communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Communicate with members and TMs in person, by phone, and in writing.
• Follow verbal communication from members, TMs, and supervisors.
• Follow written communication, including scripts for member services.
• Use different technologies to service members.
• Certify in CPR and AED training.
• Perform CPR and use the AED machine.
• Use and demonstrate exercise equipment to members.
• Clean and maintain restrooms, locker areas, and gym floors.
• Comply with safety and sanitization guidelines.
• Other duties assigned.

Skills

Service orientation

Basic computer skills

Upbeat attitude

Punctual and reliable

Initiative and communication

Flexibility with schedule

Education

High school diploma or equivalent

Tools

CPR/AED training

Job description

Planet Fitness Kalamazoo is hiring Front Desk Team Members for morning shifts. You will greet members, answer questions, process inquiries, and assist with programs and promotions.

The role requires strong customer service skills and the ability to work a fast-paced gym environment. Responsibilities include communicating with members and staff, following scripts for member services, and promoting the gym’s benefits and safety guidelines.