Overnight Front Desk Associate - Gym & Member Care

Planet Fitness; Michigan; On-site; USD 17,000 - 19,000; Full time

Job summary

Planet Fitness is seeking an Overnight Front Desk team member in Kalamazoo, MI. Responsibilities include greeting members, handling inquiries, and supporting daily front desk operations with a friendly, service-oriented approach.

Includes CPR/AED readiness, basic computer use, and a flexible schedule. Qualifications require a high school diploma or equivalent, reliability, and strong communication skills.

Qualifications

• Service-oriented mindset with strong customer service focus.
• Basic computer skills for front desk tasks.
• Demonstrates initiative and clear communication.
• Punctual and reliable with a flexible schedule.

Responsibilities

• Communicate with members in person, by phone, and in writing.
• Follow scripts for member services, tours, cancellations, and rate reviews.
• Certify in CPR and AED training; perform CPR and use AED when needed.
• Operate front desk technologies and assist members with equipment and amenities.
• Maintain cleanliness of restrooms, locker areas, showers, and club spaces.
• Comply with safety and sanitization guidelines.

Skills

Service-oriented

Basic computer proficiency

Initiative

Strong communication skills

Punctuality and reliability

Education

High School Diploma or equivalent

Job description

Planet Fitness is seeking an Overnight Front Desk team member in Kalamazoo, MI. Responsibilities include greeting members, handling inquiries, and supporting daily front desk operations with a friendly, service-oriented approach.

Includes CPR/AED readiness, basic computer use, and a flexible schedule. Qualifications require a high school diploma or equivalent, reliability, and strong communication skills.