Overnight Front Desk

Planet Fitness; Michigan; On-site; USD 17,000 - 19,000; Full time

Job summary

Planet Fitness is seeking an Overnight Front Desk team member in Kalamazoo, MI. Responsibilities include greeting members, handling inquiries, and supporting daily front desk operations with a friendly, service-oriented approach.

Includes CPR/AED readiness, basic computer use, and a flexible schedule. Qualifications require a high school diploma or equivalent, reliability, and strong communication skills.

Qualifications

• Service-oriented mindset with strong customer service focus.
• Basic computer skills for front desk tasks.
• Demonstrates initiative and clear communication.
• Punctual and reliable with a flexible schedule.

Responsibilities

• Communicate with members in person, by phone, and in writing.
• Follow scripts for member services, tours, cancellations, and rate reviews.
• Certify in CPR and AED training; perform CPR and use AED when needed.
• Operate front desk technologies and assist members with equipment and amenities.
• Maintain cleanliness of restrooms, locker areas, showers, and club spaces.
• Comply with safety and sanitization guidelines.

Skills

Service-oriented

Basic computer proficiency

Initiative

Strong communication skills

Punctuality and reliability

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Front Desk

FRONT DESK Kalamazoo 2, Kalamazoo, MI, US

3 days ago Requisition ID: 4586

Salary Range: $12.50 To $13.50 Hourly

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

• Same-day pay
• Paid time off
• Promotional opportunities
• A Free PF Black Card Membership
• Go to any gym and bring a guest for free
• Includes amenities such as free tanning, hydromassage & total body enhancement
• Free CPR & trainer certifications
• Retirement savings program with a 4% company match
• Free Employee Assistance Program
• Life insurance
• Short & Long-Term Disability
• Volunteer opportunities in your local community
• A fun, judgement-free environment

*Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Front Desk duties:

• Communicate with our members and TMs in person, by phone, and in writing.
• Follow verbal communication. This includes communication from members, TMs, and supervisors.
• Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.
• Use different types of technology to service members:
• Certify in both CPR and AED training.
• Perform CPR and use the AED machine.
• Use and understand our exercise equipment and be able to demonstrate its use to members.
• Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.
• Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.
• Comply with all safety & sanitization guidelines.
• Other duties assigned.

What we are looking for:

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Upbeat attitude.
• Punctuality and reliability are a must.
• Minimum High School Diploma or Equivalent
• Initiative and strong communication skills.
• Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

• Stand and walk for long periods of time.
• Talk and hear.
• Use of hands and fingers to handle or feel.
• Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.
• The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.