Morning Front Desk Agent - Guest Experience Specialist

Aloft Newport on the Levee; Newport (KY); On-site; USD 22,041 - 23,419; Part time

Job summary

Aloft Newport on the Levee is seeking a Front Desk Agent to provide exceptional guest service and ensure smooth hotel operations. This role involves assisting guests with check-ins and check-outs, handling inquiries and requests, and managing reservations. Candidates should possess strong communication skills and previous experience in customer service or hospitality.

Working the morning shift from 7:00 AM to 3:00 PM, the Front Desk Agent will handle payment transactions and maintain accurate guest records. The position requires multitasking in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a friendly, professional attitude.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Greet guests and provide outstanding customer service.
• Process guest check-ins and check-outs efficiently.
• Manage reservations and guest requests.
• Handle cash and credit card transactions.
• Provide information about hotel amenities.

Skills

Customer service skills

Communication skills

Multitasking ability

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Tools

Hotel property management systems

Job description

Aloft Newport on the Levee is seeking a Front Desk Agent to provide exceptional guest service and ensure smooth hotel operations. This role involves assisting guests with check-ins and check-outs, handling inquiries and requests, and managing reservations. Candidates should possess strong communication skills and previous experience in customer service or hospitality.

Working the morning shift from 7:00 AM to 3:00 PM, the Front Desk Agent will handle payment transactions and maintain accurate guest records. The position requires multitasking in a fast-paced environment.