Front Desk Concierge: Craft Memorable Guest Experiences

Newport Hospitality Group, Inc; Columbia (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) retirement plan

DailyPay – Access earned wages

Exclusive team member hotel discounts

Job summary

Newport Hospitality Group, Inc. is seeking a Front Desk Agent for our Marriott-branded hotel. You will warmly welcome guests, handle check-in and check-out, and provide information about local area to ensure a smooth stay.

Collaborating with teammates across departments, you will process payments, resolve guest concerns with professionalism, and demonstrate Living Hospitality in every interaction to create memorable experiences that encourage guests to return.

Qualifications

• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Previous customer service or hospitality experience is a plus.

Responsibilities

• Welcome guests and provide efficient check-in and check-out experiences.
• Answer guest questions and share information about the hotel and local area.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.
• Partner with teammates across departments to deliver outstanding guest experiences.
• Demonstrate Living Hospitality in every guest interaction.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Multitasking

Job description

Newport Hospitality Group, Inc. is seeking a Front Desk Agent for our Marriott-branded hotel. You will warmly welcome guests, handle check-in and check-out, and provide information about local area to ensure a smooth stay.

Collaborating with teammates across departments, you will process payments, resolve guest concerns with professionalism, and demonstrate Living Hospitality in every interaction to create memorable experiences that encourage guests to return.