Morning Dining Room Host - Guest Experience & Reservations

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

On-site health clinic and wellness

Estate gardens access & 40% off estate

Complimentary tickets based on hours

And much more!

Job summary

Biltmore is seeking a part-time Front Desk Host to warmly greet guests, escort to tables, and manage seating flow in a fast-paced upscale restaurant environment. You will answer phones, take reservations, and maintain online scheduling with OpenTable.

A strong emphasis on friendly, professional service and teamwork is essential. Position offers about 20 hours per week with a 6:15am–12:00pm schedule; weekend and holiday availability is required.

Qualifications

• Previous customer/guest service experience strongly preferred.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; maintain composure under pressure.
• Familiarity with reservations software; OpenTable knowledge helpful.
• Perform job functions with attention to detail, speed and accuracy.
• Basic math skills and ability to handle cash and credit transactions as needed.
• Proactive, initiative-taker with professional appearance and demeanor.
• Ability to present a professional image and handle guest situations per standards.

Responsibilities

• Greet and acknowledge all arriving guests, however busy.
• Escort guests to tables and assist in seating; present menus per guidelines.
• Maintain optimal seating flow by section for best service.
• Extend courteous departures and invite guests to return.
• Guide Servers and Dining Room staff in table setup needs.
• Communicate VIP arrivals and special requests to designated personnel.
• Answer restaurant telephone courteously and efficiently as standards dictate.
• Take, record and confirm reservations/cancellations as specified.
• Accommodate information requests courteously and promptly.
• Anticipate guests' needs and maintain positive guest relations at all times.

Skills

Customer service

Communication skills

Cash handling

Reservations software

Guest relations

Professional image

Teamwork

Tools

OpenTable Reservations

Job description

Biltmore is seeking a part-time Front Desk Host to warmly greet guests, escort to tables, and manage seating flow in a fast-paced upscale restaurant environment. You will answer phones, take reservations, and maintain online scheduling with OpenTable.

A strong emphasis on friendly, professional service and teamwork is essential. Position offers about 20 hours per week with a 6:15am–12:00pm schedule; weekend and holiday availability is required.