Fine Dining Host & Reservations Specialist

Biltmore Workforce Management; Asheville (NC); On-site; USD 18,548 - 26,416; Full time

Benefits offered by this job

Access to on-site health clinic

Wellness programs

Estate gardens access

40% off estate retail & dining

Housing or childcare assistance

Job summary

Biltmore Workforce Management is seeking an enthusiastic Host to greet guests, escort them to tables, and assist in seating in a fine dining environment. The role requires strong guest service skills, English fluency, and the ability to handle reservations and payments with accuracy.

Shifts range 8:00 am–11:00 pm; weekends and holidays are required. Benefits include health clinic access, wellness programs, estate gardens, and housing/childcare assistance where eligible.

Qualifications

• Experience in guest service, preferably front of house in a fine dining or upscale restaurant.
• Fluent English and basic math skills to handle cash and transactions.
• Familiarity with reservations software and OpenTable is helpful.

Responsibilities

• Greet and acknowledge arriving guests and escort them to tables.
• Present menus and extend congenialities as per department guidelines.
• Maintain flow of seating by section to ensure optimal service.
• Attend to guest departures and invite return visits.
• Guide servers and dining room staff in table setup needs to ensure service quality.
• Communicate VIP arrivals and special requests to the right personnel.
• Answer the restaurant telephone courteously and efficiently as per standards.
• Take, record, and confirm reservations and cancellations as required.
• Accommodate information requests courteously and anticipate guest needs.

Skills

Guest service experience

English fluency

Basic math

Reservations software

Tools

OpenTable reservations system

Job description

Biltmore Workforce Management is seeking an enthusiastic Host to greet guests, escort them to tables, and assist in seating in a fine dining environment. The role requires strong guest service skills, English fluency, and the ability to handle reservations and payments with accuracy.

Shifts range 8:00 am–11:00 pm; weekends and holidays are required. Benefits include health clinic access, wellness programs, estate gardens, and housing/childcare assistance where eligible.