Elegant Dining Room Host - Guest Experience & Reservations

The Biltmore Company; Asheville (NC); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Health clinic access

Wellness programs

Housing assistance

Childcare assistance

Estate discounts

Job summary

The Biltmore Company in Asheville, NC, is seeking a part-time Village Hotel Dining Room Host to welcome guests, escort them to tables, and manage reservations in a fine dining setting on the estate.

Responsibilities include maintaining seating flow, keeping the dining room clean, answering calls, and supporting dining room staff while upholding Biltmore standards of service. Weekend and holiday availability is required.

Qualifications

• Previous guest service experience required, preferably front of house food and beverage experience.
• Fluency in English and basic math skills with the ability to handle cash and credit transactions as needed.
• Familiarity with reservations software and the OpenTable system is helpful.
• Think clearly and calmly under pressure; provide courteous phone communication and follow department standards.

Responsibilities

• Greet and acknowledge all arriving guests and escort to tables.
• Seat guests and present menus, ensuring accordance with department guidelines.
• Maintain optimum seating flow by section to deliver service.
• Assist in preparing the restaurant for service and maintain room cleanliness.
• Answer the restaurant telephone courteously and efficiently as standards dictate.
• Take, record and confirm reservations and cancellations.
• Communicate VIP arrivals and special requests to designated personnel.
• Anticipate guests' needs and maintain positive guest relations at all times.

Skills

Guest service experience

English fluency

Cash handling

Tools

OpenTable reservations

Job description

The Biltmore Company in Asheville, NC, is seeking a part-time Village Hotel Dining Room Host to welcome guests, escort them to tables, and manage reservations in a fine dining setting on the estate.

Responsibilities include maintaining seating flow, keeping the dining room clean, answering calls, and supporting dining room staff while upholding Biltmore standards of service. Weekend and holiday availability is required.