Moodle Helpdesk Associate (Undergrad) | E-Learning Support

Oakland University; Rochester (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Oakland University seeks two undergraduate Moodle Support Help Desk Technicians to join the e-Learning and Instructional Support office in Rochester, MI. The role offers full training with no prior technology experience required.

You will support faculty, staff, and students with Moodle and Zoom, help create and maintain documentation, and test new educational technologies. Strong emphasis on customer service, clear communication, teamwork, and meeting deadlines.

Qualifications

• Ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Experience working on a team and collaborating on projects.
• Ability to meet established deadlines.
• Customer service experience or experience in an online learning environment is helpful.

Responsibilities

• Provide online, phone, and chat support to faculty, staff, and students who need help with e-learning programs, including Moodle and Zoom.
• Assist with help document creation and maintenance.
• Research and test emerging educational technologies and new software versions of the programs we support.
• Perform reception duties, including entering support tickets into an online ticketing system.

Skills

Quick learner

Written and verbal communication

Team collaboration

Deadline-driven

Customer service / online learning

Tools

Moodle

Zoom

Job description

Oakland University seeks two undergraduate Moodle Support Help Desk Technicians to join the e-Learning and Instructional Support office in Rochester, MI. The role offers full training with no prior technology experience required.

You will support faculty, staff, and students with Moodle and Zoom, help create and maintain documentation, and test new educational technologies. Strong emphasis on customer service, clear communication, teamwork, and meeting deadlines.