Classroom Support Technician at Oakland University

Oakland University; Michigan; On-site; USD 17,000 - 21,000; Part time

Job summary

Oakland University is seeking a Classroom Support Technician to service all general-purpose classrooms and assist faculty and staff with equipment setup and technical troubleshooting across campus.

The role requires reliability, independent work, and strong communication skills, with Fall & Winter hours of 15 to 25 per week and Summer up to 40 hours per week, depending on campus needs and scheduling.

Qualifications

• A genuine interest in learning hands-on troubleshooting techniques.
• A strong work ethic and reliability in a campus environment.
• Effective oral and written communication with faculty, staff and team members.
• Ability to manage a schedule and work independently without direct supervision.

Responsibilities

• Advanced troubleshooting of classroom hardware, A/V, and equipment issues.
• IT service management using the TeamDynamix ticketing system to log and track requests.
• Professional communication with faculty and staff via phone and email.

Skills

Tech interest

Work ethic

Reliability

Communication skills

Job description

You are viewing a preview of this job. Log in or register to view more details about this job.

Build practical technical skills while supporting daily campus operations! TheClassroom Support Technician services all general-purpose classrooms and assists faculty and staff across Oakland University's campus with equipment setup and technical troubleshooting.

Working in direct partnership with Events and the ETSS/VIP Technology Support Team, we are seeking dependable students with a strong work ethic and a keen interest in technology to keep university learning spaces running seamlessly.

• Fall & Winter Semester: 15 to 25 hours per week (scheduled flexibly around your class schedule).
• Summer Semester: Potential for up to 40 hours per week, depending on campus needs and scheduling.
• Advanced Troubleshooting: Proven techniques for diagnosing and resolving classroom hardware, A/V, and equipment issues.
• IT Service Management: Utilizing the TeamDynamix ticketing system to log, track, and manage support requests.
• Professional Communication: Customer support best practices, professional phone and email etiquette, and effective faculty interaction.

Qualifications & Requirements

• Tech Interest & Work Ethic: A strong work ethic and a genuine interest in learning hands-on troubleshooting techniques.
• Reliability & Independence: Ability to manage a schedule, remain punctual and work effectively without direct supervision.
• Communication Skills: Effective oral and written communication skills to support and collaborate with faculty, staff and team members.
• Driver's License: Valid driver's license preferred, but not required.