OUTC Student IT Support Technician at Oakland University

Oakland University; Rochester Hills (MI); On-site; USD 21,000 - 34,000; Full time

Job summary

Oakland University in Rochester Hills is seeking curious, motivated Student IT Support Technicians to join the OU Tech Center. You’ll troubleshoot hardware, software, and network issues and help students, faculty, and staff navigate technology with ease.

You'll provide friendly user support via phone, chat, email, and in person, perform routine updates and security checks, and assist with IT projects while documenting procedures.

Qualifications

• Proficiency in installing, using, and troubleshooting Windows and macOS environments.
• Strong familiarity with Google Workspace and Microsoft Office.
• Experience supporting computer hardware, peripherals (printers, scanners, monitors, keyboard/mouse), and mobile devices.
• Foundational knowledge of network troubleshooting and connectivity.

Responsibilities

• Resolve Technical Issues: Troubleshoot and fix hardware, software, and network connectivity problems for university devices.
• Provide User Support: Offer friendly, clear assistance to the campus community via phone, chat, email, and in-person interactions.
• Maintain Systems: Perform routine software updates, security scans, and hardware configurations.
• Guide & Train: Help users navigate essential tools like Google Workspace, Zoom, Microsoft Office, and other University Software.
• Contribute to Projects: Assist with special IT projects and help document technical procedures.

Skills

Windows/macOS

Google Workspace

Microsoft Office

Printers & peripherals

Networking basics

Job description

We are seeking curious, motivated, and tech-minded Student IT Support Technicians to join the OU Tech Center!Whether you’re an experienced troubleshooter or someone who just loves digging into how things work, this is a great opportunity to gain hands‑on experience in a professional IT environment. As a part of our team, you’ll get to experience many different aspects of IT and will grow to become the go-to resource for helping students, faculty, and staff navigate technology with ease.

• Resolve Technical Issues: Troubleshoot and fix hardware, software, and network connectivity problems for university devices.
• Provide User Support: Offer friendly, clear assistance to the campus community via phone, chat, email, and in-person interactions.
• Maintain Systems: Perform routine software updates, security scans, and hardware configurations (e.g., monitors, printers).
• Guide & Train: Help users navigate essential tools like Google Workspace, Zoom, Microsoft Office, and other University Software.
• Contribute to Projects: Assist with special IT projects and help document technical procedures.

Technical Qualifications:

• Operating Systems: Proficiency in installing, using, and troubleshooting Windows and macOS environments.
• Productivity Suites: Strong familiarity with Google Workspace (Gmail, Drive, Docs, Sheets, Forms, Chat, Meet) and Microsoft Office.
• Hardware & Peripherals: Experience supporting computer hardware, peripherals (printers, scanners, monitors, keyboard/mouse), and mobile devices ( phones, tablets, Surfaces).
• Networking: Foundational knowledge of network troubleshooting and connectivity.