On-Campus IT Helpdesk Associate

Oakland University; Rochester (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Oakland University in Michigan is seeking an SECS Technology Support Associate to provide frontline technical assistance for computer systems, hardware, and software. The role is on-campus in the Engineering Center with hourly shifts 8 am to 5 pm, Monday through Friday, and requires enrollment for Winter 2025.

You will set up workstations, assist the Service Desk, manage inventory, respond to inquiries in person or by phone, and train end users on SECS IT operations.

Formación

• Willingness to learn entry-level Windows troubleshooting techniques.
• Strong research skills for technical issues.
• Consistently available schedule and on time to work shifts.
• Excellent interpersonal skills.
• Good work habits under pressure.
• Good command of the English language.
• Residency within the Detroit metropolitan area or on campus.
• Ability to stand, sit, kneel, and lift to 50 lbs.

Responsabilidades

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Setting up workstations and deploying end-user equipment as requested.
• Assisting members of the Service Desk and Management with hands-on involvement.
• Identifying assets and updating local inventory databases to reflect movement.
• Respond to and troubleshoot queries either in person or over the phone.
• Train end users on common SECS IT operations.
• Respond to email messages for end users seeking help.
• Walk end users through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean and tidy computer lab equipment to maintain a clean and safe computing environment.
• Other duties as required by SECS IT Staff.

Conocimientos

Windows troubleshooting

Technical support

Research skills

Interpersonal skills

Punctuality

English proficiency

On-campus residency required

Physical stamina (lift to 50 lbs)

Educación

College admission and enrollment for Winter 2025

Herramientas

Inventory databases

Descripción del empleo

Oakland University in Michigan is seeking an SECS Technology Support Associate to provide frontline technical assistance for computer systems, hardware, and software. The role is on-campus in the Engineering Center with hourly shifts 8 am to 5 pm, Monday through Friday, and requires enrollment for Winter 2025.

You will set up workstations, assist the Service Desk, manage inventory, respond to inquiries in person or by phone, and train end users on SECS IT operations.