Undergraduate Moodle Support Helpdesk Technician at Oakland University

Oakland University; Rochester (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Oakland University seeks two undergraduate Moodle Support Help Desk Technicians to join the e-Learning and Instructional Support office in Rochester, MI. The role offers full training with no prior technology experience required.

You will support faculty, staff, and students with Moodle and Zoom, help create and maintain documentation, and test new educational technologies. Strong emphasis on customer service, clear communication, teamwork, and meeting deadlines.

Qualifications

• Ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Experience working on a team and collaborating on projects.
• Ability to meet established deadlines.
• Customer service experience or experience in an online learning environment is helpful.

Responsibilities

• Provide online, phone, and chat support to faculty, staff, and students who need help with e-learning programs, including Moodle and Zoom.
• Assist with help document creation and maintenance.
• Research and test emerging educational technologies and new software versions of the programs we support.
• Perform reception duties, including entering support tickets into an online ticketing system.

Skills

Quick learner

Written and verbal communication

Team collaboration

Deadline-driven

Customer service / online learning

Tools

Moodle

Zoom

Job description

Undergraduate Moodle Support Helpdesk Technician

The e-Learning and Instructional Support office is seeking two undergraduate e-Learning Technicians to join the Moodle Support Help Desk team. This position does not require prior technology experience, as we offer a full training program. You must be a full-time undergraduate student at Oakland University to qualify.

This position is ideal for students who are interested in developing skills in supporting faculty/instructors, teaching and learning, instructional design, and higher education, though many of the skills you will develop are broadly applicable in a variety of workplace settings. We encourage students in any major to apply!

Please note that this job involves software troubleshooting and customer service. Those looking for a computer science, IT, or programming-related role may not find the work to be the best fit.

The selected candidate will:

• Provide online, phone, and chat support to faculty, staff, and students who need help with e-learning programs, including Moodle and Zoom.
• Assist with help document creation and maintenance.
• Research and test emerging educational technologies and new software versions of the programs we support.
• Perform reception duties, including answering phones and entering support tickets into an online ticketing system.

Desired Qualifications:

• Ability to quickly learn new software programs.
• Excellent written and verbal communication skills.
• Experience working on a team and collaborating on projects.
• Ability to complete work by established deadlines.
• Customer service experience and/or experience in an online learning environment (as a student or teacher) can be helpful in this role.