Student IT Support Technician - Flexible Hours & Learning

Oakland University; Rochester (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Oakland University is seeking a Student IT Support Technician for OU Tech Center. You will assist faculty, staff, and students via phone, chat, email, and in person to resolve computer-related issues.

Responsibilities include hardware/software installs, diagnostics, and user guidance on common software. The role runs Mon-Fri, 8am-5pm, with opportunities to learn desktop support in a university setting.

Qualifications

• Windows O/S deployment and troubleshooting.
• Mac O/S deployment and troubleshooting.
• Google Suite including Chat/Meet/Gmail/Drive/Docs/Sheets/Forms.
• MS Office suite (Word, Excel, PowerPoint, Access, Outlook).
• Peripherals: keyboards, monitors, mice, printers, scanners, styluses; basic setup.

Responsibilities

• Assess users’ technical needs and provide appropriate solutions.
• Install hardware, software, and drivers on standalone devices.
• Test computers and peripherals to ensure proper functioning.
• Upgrade software, patches, and OS on a regular basis.
• Install/configure displays, input devices, and printers.
• Troubleshoot hardware and software issues.
• Serve as a technical resource for end users in a call center environment.
• Handle calls, emails, and in-person support within the ticketing system.
• Ensure security by antivirus installation and updates.
• Guide users on common software tasks (Word, Excel, Outlook, Google Apps).
• Analyze network problems and explain network applications to users.
• Maintain maintenance docs and help articles.
• Schedule appointments in a call center environment.
• Participate in special projects and act as OU information resource.

Skills

Windows O/S

Mac O/S

Google Suite

MS Office

Peripherals

Mobile devices

Job description

Oakland University is seeking a Student IT Support Technician for OU Tech Center. You will assist faculty, staff, and students via phone, chat, email, and in person to resolve computer-related issues.

Responsibilities include hardware/software installs, diagnostics, and user guidance on common software. The role runs Mon-Fri, 8am-5pm, with opportunities to learn desktop support in a university setting.