OUTC IT Support Technician at Oakland University

Oakland University; Oakland (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible hours

Learning environment

Job summary

A public research university is seeking a Student IT Support Technician to provide essential IT support services to faculty, staff, and students. The role includes troubleshooting computer hardware and software, assisting users with common software applications, and maintaining security on systems. Current Oakland University students are eligible for this part-time position, which offers flexible hours in a supportive learning environment.

Qualifications

• Knowledge of Windows and Mac operating systems for deployment and troubleshooting.
• Proficient in Google Suite (Chat, Meet, Drive).
• Experience with MS Office tools (Word, Excel, PowerPoint).

Responsibilities

• Provide IT support services to customers through various communication methods.
• Install and service systems for faculty and staff on university-owned devices.
• Troubleshoot hardware and software problems and assist users.

Skills

Windows O/S knowledge

Mac O/S knowledge

Google Suite knowledge

MS Office knowledge

Computer peripherals knowledge

Mobile devices familiarity

Job description

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OU Tech Center Student IT Support Technician

Job Description

Student technician who provides IT support services to customers by telephone, face-to-face, online chat, remote, and email communication. Install and service systems and products for OU faculty and staff on university-owned devices and account setup and information to current students and emeritus faculty. Information support representative for Oakland University in a call center environment.

A list of job duties includes:

• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software, and device drivers on standalone computers
• Test computers, peripherals, hardware, and software to ensure that they are working appropriately
• Upgrade software, patches, and operating systems on a continuous basis
• Install and configure monitors, mice, keyboards, and printers
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer technology issues
• Handle telephone calls, emails, and in-person customer service pertaining to users’ technology problems in the ticketing system
• Ensure that all computers are secured effectively by installing and updating antivirus software and running scans
• Assist users on how to perform tasks on common software such as Word, Excel, Access, PowerPoint, Outlook, Mac Mail, Zoom, Google Meet, Chat and Calendar.
• Analyze network problems
• Explain the role of network applications (Clearpass) to the end users
• Maintain documentation of technical maintenance procedures and general help documents
• Schedule appointments in a call center environment
• Special projects as assigned
• Act as an Oakland University information resource to assist customers

Desired Qualifications:

• Windows O/S knowledge (deployment and troubleshooting)
• Mac O/S knowledge (deployment and troubleshooting)
• Google Suite knowledge (Chat/Meet/Gmail/Drive/Doc/Sheets/Forms)
• MS Office knowledge (Word, Excel, PowerPoint, Access, Outlook)
• Computer peripherals (keyboards, monitors, mice, printers, scanners, digital pencils)
• Familiar with Mobile devices such as phones, tablets, Surfaces, etc.

OU Tech Center offers a learning environment, flexible hours (Mon-Fri, 8am-5pm), and a great opportunity to learn about desktop support. Applicants must be current Oakland University students to qualify for this position.