Mobility Equipment Care Coordinator

Numotion; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Job summary

Numotion, the leading mobility provider in North America, is seeking a Customer Care Specialist in Dallas, TX. You will receive and process new equipment requests, verify insurance and funding eligibility, collect necessary paperwork, and ensure timely placement of orders in the processing system.

In this role you will respond to customer inquiries, coordinate scheduling for evaluations, and strive to resolve issues promptly while upholding Numotion's service standards and confidentiality

Qualifications

• High school diploma or GED.
• Minimum one year of customer service experience.
• Strong communication skills, both written and verbal.
• Strong listening, organization and priority setting skills.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provide best-in-class customer service.
• Working knowledge of service order processing.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem‑solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
• Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Strong communication skills

Active listening

Organization and priority setting

Fast-paced environment adaptability

Decision making

Customer service excellence

MS Word, Excel, PowerPoint, Outlook

Education

High school diploma or GED

Tools

Order processing software

MS Office Suite

Job description

Numotion, the leading mobility provider in North America, is seeking a Customer Care Specialist in Dallas, TX. You will receive and process new equipment requests, verify insurance and funding eligibility, collect necessary paperwork, and ensure timely placement of orders in the processing system.

In this role you will respond to customer inquiries, coordinate scheduling for evaluations, and strive to resolve issues promptly while upholding Numotion's service standards and confidentiality