Mobile Wireless Sales & Service Specialist

tmobile; Visalia (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Annual stock grant

Job summary

At T-Mobile, teammates are supported with a competitive base salary, annual stock grants, and access to a wide range of benefits including a 401(k) and an employee stock purchase plan. The role focuses on delivering exceptional customer service in a fast-paced retail environment, building product knowledge, and guiding customers through technology and service options.

As a Mobile Associate, you will develop skills in customer interaction, digital tool usage, and service plan recommendations,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Ability to develop product knowledge and use digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile, teammates are supported with a competitive base salary, annual stock grants, and access to a wide range of benefits including a 401(k) and an employee stock purchase plan. The role focuses on delivering exceptional customer service in a fast-paced retail environment, building product knowledge, and guiding customers through technology and service options.

As a Mobile Associate, you will develop skills in customer interaction, digital tool usage, and service plan recommendations,