Mobile Tech & Service Specialist

tmobile; Odessa (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock grants

Stock purchase plan

Paid time off & holidays

Parental leave

Tuition assistance

Disability insurance

Discounts

Job summary

T-Mobile seeks a Mobile Associate to support retail operations, engaging customers and resolving technology and service needs in a fast-paced environment.

You'll build expertise in customer service and sales, using digital tools to demonstrate network coverage and benefits while completing required training. Eligible for comprehensive benefits, stock grants, and a strong rewards package.

Qualifications

• Change agility is required.
• Strong communication skills are essential.
• Proven customer service and problem-solving abilities.
• Experience in sales or customer-facing roles preferred.
• Ability to engage customers and multitask in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service or sales experience (Retail)

Job description

T-Mobile seeks a Mobile Associate to support retail operations, engaging customers and resolving technology and service needs in a fast-paced environment.

You'll build expertise in customer service and sales, using digital tools to demonstrate network coverage and benefits while completing required training. Eligible for comprehensive benefits, stock grants, and a strong rewards package.