Mobile Wireless Sales & Service Associate — Sign-On Bonus Eligible

T-Mobile US Inc.; Pearl City (HI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance

Sign-on bonus

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support retail operations in partner stores. You will engage customers, recommend wireless solutions, and use digital tools to enhance sales and service experiences.

The role emphasizes meeting targets, high service standards, and strengthening customer loyalty across locations. Internal candidates relocating more than 50 miles are eligible for a $10,000 relocation benefit; external hires may receive a $10,000 sign-on bonus.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Internal relocation >50 miles offers $10,000 relocation benefit; external candidates get a $10,000 sign-on bonus.

Responsibilities

• Engage with customers in a high-traffic retail setting to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to onboard customers.
• Complete ongoing training and stay current on products, processes, and systems.
• Build rapport with customers through personalized interactions and follow-up to boost loyalty.
• Collaborate with store leadership to support customer accounts, device support and servicing.
• Handle operational tasks including kiosk security, opening/closing duties, and reporting lost assets.
• Carry out other duties/projects as assigned by management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations in partner stores. You will engage customers, recommend wireless solutions, and use digital tools to enhance sales and service experiences.

The role emphasizes meeting targets, high service standards, and strengthening customer loyalty across locations. Internal candidates relocating more than 50 miles are eligible for a $10,000 relocation benefit; external hires may receive a $10,000 sign-on bonus.