Mobile Tech Specialist

T-Mobile; Medford (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

401(k)

Paid time off

Health insurance

Job summary

T-Mobile in Medford, Oregon is seeking a Mobile Associate to support retail operations by helping customers select and understand technology and service plans. You will learn to use digital tools and demonstrate products while delivering friendly, helpful service.

The role emphasizes customer interaction, problem solving, and teamwork, with on‑the‑floor training and incentives. 18+ and ability to work legally in the United States required; previous retail experience is a plus.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile in Medford, Oregon is seeking a Mobile Associate to support retail operations by helping customers select and understand technology and service plans. You will learn to use digital tools and demonstrate products while delivering friendly, helpful service.

The role emphasizes customer interaction, problem solving, and teamwork, with on‑the‑floor training and incentives. 18+ and ability to work legally in the United States required; previous retail experience is a plus.