Mobile Tech & Service Advisor

T-Mobile; Woodburn (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

ESPP

401(k)

Paid time off

Holidays

Healthcare

Job summary

T-Mobile in Woodburn, OR, seeks a Mobile Associate to engage customers and guide their tech and service choices in a fast-paced retail setting. The role centers on delivering friendly, informed service while learning product details and plan options.

You’ll build product knowledge, use digital tools, and learn to recommend plans while delivering a positive, high-energy experience. The role emphasizes customer satisfaction, teamwork, and ongoing training.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Woodburn, OR, seeks a Mobile Associate to engage customers and guide their tech and service choices in a fast-paced retail setting. The role centers on delivering friendly, informed service while learning product details and plan options.

You’ll build product knowledge, use digital tools, and learn to recommend plans while delivering a positive, high-energy experience. The role emphasizes customer satisfaction, teamwork, and ongoing training.