Mobile Tech Specialist - Elevate Customer Experience

T-Mobile; Bend (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental and vision insurance

Job summary

T-Mobile is hiring Mobile Associates in Bend, Oregon. The role focuses on helping customers select technology and service solutions in a fast-paced retail setting, building product knowledge and using digital tools to explain plans and features. Training is provided to stay current with wireless innovations and processes.

You will contribute to a high-quality customer experience, collaborate across channels, and support sales goals while fostering loyalty and satisfaction.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience (Retail)

Job description

T-Mobile is hiring Mobile Associates in Bend, Oregon. The role focuses on helping customers select technology and service solutions in a fast-paced retail setting, building product knowledge and using digital tools to explain plans and features. Training is provided to stay current with wireless innovations and processes.

You will contribute to a high-quality customer experience, collaborate across channels, and support sales goals while fostering loyalty and satisfaction.