Mobile Tech & Customer Experience Specialist

T-Mobile; Spry (PA); On-site; USD 51,577,000 - 66,125,000; Full time

Benefits offered by this job

Health benefits

Stock grants

401(k)

Job summary

T-Mobile in the United States is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans, demonstrate products, and guide shoppers through their buying journey.

You will build product knowledge, use digital tools, complete required training, and collaborate across channels to deliver a seamless customer experience. The role offers on‑the‑job training, competitive pay, stock grants, and opportunities to grow with a nationwide employer.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans, demonstrate products, and guide shoppers through their buying journey.

You will build product knowledge, use digital tools, complete required training, and collaborate across channels to deliver a seamless customer experience. The role offers on‑the‑job training, competitive pay, stock grants, and opportunities to grow with a nationwide employer.