Mobile Expert — Tech Solutions & Customer Care

T-Mobile; Hermiston (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Matching

Stock Grants

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

T-Mobile in Hermiston, Oregon is hiring a Mobile Associate to help customers explore and choose technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

This role emphasizes customer satisfaction, teamwork, and growth within a supportive company that rewards performance with benefits and

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legal eligibility to work in the United States.
• 18 years of age or older required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Hermiston, Oregon is hiring a Mobile Associate to help customers explore and choose technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations.

This role emphasizes customer satisfaction, teamwork, and growth within a supportive company that rewards performance with benefits and