Mobile Tech & Service Specialist — Stock Grants

tmobile; Poplar Bluff (MO); On-site; USD 57,308,000 - 81,278,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Discounts on mobile service and homeイン

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates solutions, and guides customers along their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and collaboration across channels.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates solutions, and guides customers along their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and collaboration across channels.