Mobile Tech & Service Specialist — Grow with Rewards

T-Mobile; San Jose (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Stock Purchase Plan

Training pay

Annual incentive

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate in a fast-paced retail setting. You will engage customers, demonstrate technology and service options, and tailor solutions to individual needs. Training is provided, with opportunities for growth and an annual stock grant.

The role emphasizes customer satisfaction, product knowledge, and teamwork across channels. Eligible to participate in the employee stock purchase plan and benefits program.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales preferred.
• Knowledge of retail processes and wireless technologies is a plus.

Responsibilities

• Deliver personalized technology and service solutions.
• Use digital tools to explain network coverage and plans.
• Complete training to build knowledge of retail systems and wireless tech.
• Collaborate with teammates to ensure smooth customer experience.
• Contribute to additional duties/projects as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Legal work status

Education

High School Diploma

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate in a fast-paced retail setting. You will engage customers, demonstrate technology and service options, and tailor solutions to individual needs. Training is provided, with opportunities for growth and an annual stock grant.

The role emphasizes customer satisfaction, product knowledge, and teamwork across channels. Eligible to participate in the employee stock purchase plan and benefits program.