Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Job summary

At T-Mobile, we invest in YOU! Our teams deliver technology and service solutions by engaging customers in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through the buying journey to boost satisfaction and loyalty.

Growth is supported by on-the-job training, stock grants, and opportunities through the Employee Stock Purchase Plan and 401(k). Our benefits cover healthcare, paid time off, holidays, and more for both full-time and

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our teams deliver technology and service solutions by engaging customers in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through the buying journey to boost satisfaction and loyalty.

Growth is supported by on-the-job training, stock grants, and opportunities through the Employee Stock Purchase Plan and 401(k). Our benefits cover healthcare, paid time off, holidays, and more for both full-time and