Mobile Tech & Service Specialist

T-Mobile; Texas; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Annual Stock Grant

Stock Grants/Employee Stock Purchase

Health benefits

Paid time off

Parental leave

Transit programs

Job summary

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options. You’ll demonstrate features, answer questions, and support a smooth shopping journey.

The role emphasizes customer satisfaction, product knowledge, and effective use of digital tools, with training provided and opportunities for growth within the team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options. You’ll demonstrate features, answer questions, and support a smooth shopping journey.

The role emphasizes customer satisfaction, product knowledge, and effective use of digital tools, with training provided and opportunities for growth within the team.